Cancellation & Refund Policy

1. Cancellation by the Customer

• Cancellations made 48 hours or more before the scheduled pickup are eligible for a full refund of any deposit paid.
• Cancellations made less than 48 hours before the scheduled pickup may incur a cancellation fee of up to 50% of the total quoted amount.
• No-shows (missing the scheduled pickup without notice) will not be refunded.

2. Cancellation by TRASHTHAT WASTE SOLUTIONS INC.

We reserve the right to cancel a booking at any time due to unsafe conditions, non-compliance with our service area, or equipment failure. In such cases, a full refund will be issued.

3. Refunds

• Refunds are processed within 5–10 business days.
• The original payment method will be credited whenever possible.
• Any applicable processing fees retained by the payment provider are non-refundable.

4. Changes to Booking

If you need to reschedule or modify your pickup, contact us at least 24 hours in advance. Additional fees may apply for same-day changes.

5. Disputed Charges

For billing disputes, please contact us at info@trashthat.ca with your booking reference. We will investigate and respond within 5 business days.