Terms & Conditions
Last updated: October 2, 2026
TrashThat Waste Solutions Inc., operating as TrashThat ("TrashThat," "we," "us" or "our"), provides junk removal services. These terms explain our website, booking and service process.
1. Free booking and onsite quote
Your appointment and onsite quote are free. No credit card or deposit is required to book, and there is no obligation to proceed.
A confirmed booking reserves an appointment for an onsite assessment. Booking alone does not authorize removal or commit you to paying for it. You decide whether to proceed after reviewing the work and total price.
Before paid work begins, we provide the scope, total price and job-specific service agreement for your review and approval, including required contract information and notices. Approvals and signatures may be recorded electronically or on paper, as applicable, and you receive a copy of your agreement.
The specific scope, price and service arrangements you approve apply to your job.
2. Appointments and arrival
Book online or contact us using your contact details and service address. Photos and notes are optional. Your confirmation shows the appointment date and available two-hour arrival window you selected. This is an arrival window, not the time allowed to complete the job.
We call before arrival. If a delay affects your appointment, we will contact you about an updated time. You may reschedule or cancel free of charge.
Online booking is available 24/7. Service times depend on availability; evening, overnight, weekend and larger commercial jobs may be arranged with us.
3. Quotes, pricing and additional work
Our standard pricing is based on the space your items occupy in our truck. Online truck fractions and load illustrations are guides, not a final measurement or quote.
Your quote sets out the agreed work and total price in Canadian dollars, including applicable taxes and additional charges. Labour, loading, cleanup of the work area and disposal for the agreed scope are included.
Heavy materials, special disposal, dismantling or other additional work may affect the price. These costs are explained and included in the total you approve before that work starts.
If items are added or conditions change the scope, we obtain your approval for any revised work and price before proceeding with it. If you decline the change, we can continue with the original scope where practical or stop the affected work.
4. Payment
Payment is due once the agreed job is complete. We accept credit cards, debit, cash and e-transfer. Payment may be made using our payment terminal or approved remote payment instructions, and we provide a receipt. Different commercial payment arrangements may be agreed in writing.
Booking does not authorize a card charge. Do not send full card details through booking notes, ordinary email or text messages.
5. Changes, cancellations and refunds
You may change or cancel your appointment free of charge before work begins by replying to your confirmation email or calling us. There is no appointment cancellation fee or advance-notice penalty. Declining the free onsite quote also carries no charge.
If you ask us to stop after approved work has begun, we will stop as safely as possible. Any amount payable for approved work already performed is subject to applicable law.
Subject to applicable law, charges for services completed as agreed are non-refundable unless otherwise agreed by TrashThat.
For a billing or service concern, contact our Complaints Officer at complaints@trashthat.ca with your job details and the issue. We review the relevant records and respond based on the circumstances and applicable obligations.
6. Access, authority and unattended pickups
You must own the items or have authority from the person entitled to authorize their removal, and have permission for us to access the property and perform the agreed work. This includes any necessary authorization from a business, estate, property owner or other responsible party.
Clearly identify the items to be removed and separate anything you wish to keep. Tell us about access restrictions, building or strata requirements, parking, stairs, fragile surfaces, utilities and other conditions relevant to the job.
We can arrange a pickup while you are away if the items are safely accessible. We confirm the items, price and required approvals with you remotely before starting, arrange payment after completion and email your receipt.
7. Items, dismantling and special handling
We remove a broad range of household and commercial items, including furniture, appliances, mattresses, electronics, yard waste and renovation debris. Bulky-item removal and dismantling, including suitable hot tubs, sheds and gazebos, can be arranged as part of the agreed scope.
We do not accept hazardous chemicals, asbestos or medical waste. Tell us about unusual materials, contamination or known hazards so we can assess the appropriate handling.
We may decline an item or pause affected work where it cannot be handled safely or lawfully, or requires specialist arrangements outside the approved scope. We will explain the issue and discuss available options. Any revised work or additional cost requires your approval.
Dismantling, utility disconnection, structural work and specialist services must be assessed and expressly included where applicable. Booking a pickup does not automatically authorize work on a building or utility system.
8. Care of your property
We are licensed, bonded and insured. A certificate of insurance is available on request. We use appropriate care and protective equipment around floors, walls, corners, doorways and railings.
Please tell us about existing damage or conditions needing special attention. If you believe our work caused damage, contact us promptly with your job details and any available photos so we can investigate, including with our insurer where appropriate.
9. Removed items and disposal
You transfer ownership of the items you have authorized for removal when we collect them, unless otherwise agreed. We may arrange their reuse, resale, donation, recycling or disposal. Available options depend on their condition and receiving facilities. We do not guarantee a particular recipient, tax receipt or recycling outcome unless expressly agreed.
Removal is not a storage service. Items may be dismantled, processed, transferred or disposed of soon after collection, and we cannot guarantee their return or retrieval. Contact us immediately if you believe an item was removed in error.
10. Personal documents, data and digital assets
Before collection, remove valuables and personal documents and back up, transfer or securely erase any data or digital assets you wish to retain or protect. This includes files, work product, photos, business records, accounts, credentials, software, cryptocurrency, digital wallets, private keys and other stored information or assets.
You are responsible for these steps and for checking the items you authorize us to remove. We do not inspect devices or contents to identify data or assets, assess their value, or determine what you may wish to keep. Standard junk removal does not include data recovery, certified document destruction or secure data erasure unless separately agreed.
To the extent permitted by law, we are not liable for the loss, value or restoration of data or digital assets left on items you authorized us to remove, or resulting loss of income, business or use arising from their authorized removal, handling or disposal.
11. Privacy, submitted material and website use
Our Privacy Policy explains how we handle personal information, including photos, communications, recordings and approval records. Service communications are separate from optional marketing permission.
You retain ownership of material you submit and authorize us to use it as reasonably needed to assess and provide your service, maintain records and address related concerns. Identifiable customer material is used in public advertising only with separate permission.
Use the website lawfully and provide information you are authorized to share. Do not impersonate others, make fraudulent bookings, submit malicious files or interfere with the website or another person's information.
TrashThat branding and original website material belong to us or the relevant rights holder. You may save your booking records, quotes, receipts and these terms. Other reuse of protected material requires permission unless permitted by law. Linked third-party services have their own terms and privacy practices.
12. Operator, updates and applicable law
Your current service provider is TrashThat Waste Solutions Inc. We may use personnel, contractors and service providers to carry out the agreed work. If we introduce independently operated or franchised locations, the operator responsible for your service will be identified before you enter the service agreement.
These terms are governed by applicable British Columbia and Canadian law. If a provision is unenforceable, the remaining provisions continue to apply to the extent permitted by law.
We may update these terms for future bookings and services. A website update does not change an already accepted job agreement.
Contact
TrashThat Waste Solutions Inc.
General enquiries: info@trashthat.ca
Complaints Officer: complaints@trashthat.ca
Telephone: 1-844-927-8348
Mailing address:
TrashThat Waste Solutions Inc.
c/o Parr Business Law #707
800–525 8th Ave W
Vancouver BC V5Z 1C6
Canada